faq
FREQUENTLY ASKED QUESTIONS
Everything You Need to Know.
This website, CLEANCUT, is owned and operated by Bifur. Clear, scientific, and practical answers regarding knife blade care, surgical sanitation, countertop lip fit, and our 7-day doorstep return policy.
01. Knife Edge Safety & Technique
Will cutting on stainless steel dull or ruin my high-end knives? +
No. This is one of the most common culinary misconceptions. Unlike glass or stone boards which are harder than knife steel and will chip blade edges, CleanCut uses austenitic SUS 304 stainless steel with a Rockwell hardness (approx. HRB 88-92) significantly softer than high-carbon chef knives (HRC 56-62). Standard slicing, rocking, and julienne cuts do not damage the blade bevel.
Will my knives leave hairline scratches on the board? +
Yes, normal slicing will produce cosmetic hairline contact marks over months of use. This is completely normal and evidence of the board yielding slightly to protect your knife edge. Unlike wood or plastic, these micro-scratches cannot absorb bacteria or mold because solid steel remains non-porous.
02. Hygiene & Food Safety
Why is stainless steel safer than wood or plastic? +
Wooden boards absorb moisture, raw meat juices, and blood into internal fibers where black mold and Salmonella cultivate. Plastic boards shed microscopic plastic particles (up to 50g/year) directly into food. Solid SUS 304 steel is 100% impenetrable, sheds zero particles, and leaves bacteria nowhere to hide.
Does it retain pungent odors from fish, garlic, or onions? +
Never. Stainless steel naturally binds with sulfur molecules (the compound that causes garlic and fish odors) and neutralizes them upon rinsing with cold water. You can slice raw mackerel, wipe the board, and roll vanilla croissant dough immediately after with zero flavor transfer.
03. Countertop Fit & The 90° Lip
How does the 90° counter-lock lip work? +
The front edge features a precision 20mm downward bend that hooks over the front corner of your kitchen countertop. When you knead bread or slice heavy meats, your forward force locks the board securely against the countertop face, preventing dangerous slippage.
Will it fit countertops with bullnose or beveled edges? +
Yes! The 20mm lip accommodates standard 90-degree square edges, slight round-overs, and bullnose countertops. Every board also comes with a free custom-fit silicone non-slip acoustic mat that cushions contact with granite, marble, or quartz surfaces.
How does the laser-etched pastry scale work? +
Permanent fiber-laser markings along the workstation perimeter provide precise metric (cm) and imperial (in) measurements. Unlike printed markings that wear off or chip into food, our laser engraving is directly annealed into the austenitic steel matrix, remaining perfectly sharp, food-safe, and sanitary forever.
04. Cleaning, Dishwasher & Defrosting
Is the board dishwasher safe? +
Yes, 100% dishwasher safe. Unlike wooden boards that warp and split under high heat and steam, CleanCut can be sterilized repeatedly on high-temperature sanitizing dishwasher cycles with zero degradation.
How does the rapid natural thawing feature work? +
SUS 304 stainless steel has high thermal conductivity. When you place a frozen steak or chicken breast onto the room-temperature steel plate, it conducts ambient thermal energy directly into the meat, thawing it up to 3x faster without microwave moisture loss or pre-cooking the edges.
05. Shipping, Returns & Doorstep Replacements
What is your 7-Day Return Policy? +
We offer an easy 7-Day Doorstep Return Policy. If for any reason you are not completely satisfied with your workstation, or if the product arrives damaged or defective, you have 7 calendar days from the date of delivery to request a return. We arrange a free courier pickup directly from your doorstep at zero cost to you. Once collected and verified, a 100% full refund is credited back to your original payment method within 3 to 5 business days.
How does the 7-Day Doorstep Replacement work? +
If your workstation arrives with any manufacturing flaw, surface blemish, or transit damage, you can request an instant doorstep replacement within 7 calendar days of delivery. Our courier partner collects the existing package right from your door at zero cost, and a fresh replacement unit is dispatched immediately.
What accessories come included with the workstation? +
Every CleanCut™ workstation comes standard with a custom-engineered non-slip Acoustic Silicone Grip Mat (providing acoustic sound dampening and countertop cushioning), protective edge guards, and permanent dual-unit metric and imperial laser-etched pastry rulers along the perimeter.
How fast is order dispatch and delivery? +
Orders are laser-inspected and dispatched from our fulfillment atelier within 24 hours. We ship via express priority air courier with typical delivery in 2 to 4 business days. You will receive an automated tracking code and live transit updates the moment your workstation ships.