Questions & Care
Frequently Asked Questions
Everything you need to know about our permanent trilogy, 18K gold PVD vacuum coating, everyday water resilience, hypoallergenic care, insured fulfillment, and exchanges.
Will this jewelry tarnish or discolor my skin?
Never. Each piece is crafted from premium surgical stainless steel with a high-luster 18K Gold PVD vacuum coating. It is 100% nickel-free and hypoallergenic, engineered for everyday resilience without turning your skin green.
Can I wear my necklace in water and while exercising?
Yes. The PVD vacuum bonding process molecularly fuses gold to the steel core, providing genuine sweat and water resilience. You can wear it in the shower, at the gym, and through daily humidity. Simply pat dry with a soft cloth afterward.
What stones are featured in the collection?
We utilize precision-cut lab-created crystals: a soft faceted lavender crystal in Piece 1, blush pear-cut gemstones in Piece 2, and brilliant pavé halo crystals encircling Piece 3. Each stone is handset in secure protective bezels.
Are chain lengths adjustable?
Yes, each necklace features an integrated 5cm extender chain with a secure lobster clasp, allowing you to wear pieces snug at collarbone height (40cm) or lengthened to 45cm for harmonic layering.
When will my order ship?
Orders are prepared, inspected, and dispatched within 24 to 48 business hours. You will receive an immediate confirmation email followed by live tracking details once your courier waybill is registered.
How is each necklace packaged?
Every order arrives gift-ready inside our signature ivory Valea keepsake box, fitted with plush velvet lining and an artisan authenticity care card. Multi-piece pair and trio orders are individually packaged.
What is your exchange and return policy?
We offer a 7-day exchange window for unworn items in their original packaging and condition. Contact our Client Concierge with your order number to initiate an exchange or assistance.
How do I contact customer support?
Our concierge is available Monday through Saturday. You can submit an inquiry through our Contact Concierge page or email us directly at concierge@atelierjewelry.com.
Where can I find materials and measurements?
See the description on each necklace’s product page for the details specific to that piece.
How should I care for my necklace?
Store separately in a dry place and gently wipe with a soft cloth after wear. Avoid direct contact with perfume, lotions and cleaning products. Follow any product-specific instructions in the description.
Need help? Contact us with your order number. Never share payment details.