Terms of service

01. About VALEA

VALEA is a brand owned and operated by Bifur. These terms cover use of the VALEA online store and purchases made through it. By placing an order, you agree to the applicable terms presented to you. Nothing in these terms excludes rights that cannot lawfully be excluded.

02. Using the store

Please provide accurate information when ordering or contacting us. You must be legally able to enter into the purchase, or have the necessary permission. Do not misuse the site, interfere with its operation or use it for unlawful activity.

03. Product information

Review the necklace description, available variants, materials, measurements and care information on the product page before purchasing. Photographs show the product as clearly as possible, but colour and scale may appear different across screens. No additional material, durability or allergy-related guarantee is implied beyond the product information supplied.

04. Prices and payment

Review the price, currency, taxes, shipping charges and final order total shown at checkout before completing payment. Only payment methods displayed at checkout are available. Any promotion is subject to its stated conditions; a multi-item order does not automatically qualify for a discount.

05. Orders and availability

Please retain your order confirmation and use its order-status link for updates. If an availability, payment or order-information issue arises, we may contact you to resolve it. Any cancellation and repayment will be handled in accordance with applicable law.

If you need to request a change or cancellation, contact us promptly. Changes may not be possible after dispatch.

06. Delivery and exchanges

Delivery arrangements are described in our shipping policy and the information presented with your order. VALEA offers a 7-day exchange-only model for eligible change-of-mind requests, subject to the exchange policy. This does not affect legally required remedies for faulty, incorrect or otherwise non-conforming goods.

07. Privacy and third-party services

Our privacy policy explains the handling of information connected with the store. The storefront is powered by Shopify, and selected third-party services may have their own terms and privacy notices.

08. Content, rights and questions

Store content is provided for browsing and purchasing from VALEA. Do not reproduce or use it commercially without the appropriate permission. Any limitations on liability apply only to the extent permitted by applicable law.

For questions about an order or these terms, contact VALEA through our contact page. Updated terms apply prospectively; changes do not remove rights associated with an existing order.