Shipping policy

01. Delivery availability and charges

Available delivery destinations, shipping methods and charges are shown at checkout for the address you provide. Review these details before completing your purchase.

02. Dispatch and delivery estimates

Refer to any dispatch or delivery estimate provided at checkout or in your order communications. Delivery timing can vary by destination and carrier.

If timing is important for a gift or occasion, contact VALEA before placing your order to check the information available for your destination.

03. Your delivery details

Please check your name, address, postal code and contact details before placing your order. If you notice an error, contact us as soon as possible with your order number. An address change may not be possible once an order has been dispatched.

04. Following your order

Use the order-status link in your order confirmation to view available updates. Tracking information will appear when it is available. Contact us with your order number if you need help locating an update.

05. Delayed, missing or damaged deliveries

If your delivery appears delayed or missing, or arrives damaged, contact VALEA with your order number and details of the issue. Where possible, retain the packaging and share photographs of damage to help us investigate with the carrier.

We will explain the next steps based on the circumstances and your applicable consumer rights.

06. Exchanges after delivery

For a change-of-mind exchange, contact us within 7 days of confirmed delivery and follow the exchange policy. Return-shipping arrangements are confirmed during the exchange process.